Before making a Claim try our FREE Remote Assistance service
Our authorized service will be able to assist you with many problems that may seem as a product fault but are in fact the result of a customer not getting completely familiar with all the features:
- The light indicator is on but the instrument does not play …
- The instrument is playing but there is a strange noise coming out …
- There is too much hum or unusual noise …
- or the product is not compatible with another device (e.g. microphone does not work when connected to a computer, mixer etc.)
We recommend you to contact our Customer service before returning the goods. Our experts will be happy to help you. They are able to analyze the possible cause of a problem over the phone or via e-mail and thus save you time and expense.
Customer service Contact:
+421 2 581 017 92 (From Monday to Sunday 9:00 - 21:00)
Suggestions, complaints or compliments
Damage during transport
Please, check if the box is not open or damaged. In any of these cases, do not accept the package and ask the courier for a Claim Protocol and contact us immediately!
As soon as you notice that the parcel delivered to you has been damaged during shipment, please contact our customer service immediately (not later than within 2 working days of receiving tha parcel). A report made later cannot be accepted by us!
Product malfunctioning first time you use it
If a fault occurs when using the product for the first time, but no later than 3 business days from the date of purchase, please contact our Customer service center:
If there is another piece in stock and available to be dispatched immediately, we will ensure an exchange and transport without delay. You will hand over the defective product to the courier and, as soon as it arrives to us, a new piece will be sent to you. Muziker will cover the delivery costs.
Standard Warranty Claim procedure
You can use the Online Claim form:
or download and fill out the Offline Claim Form:
In the interest of settling the claim as soon as possible, please send or deliver the goods together with a filled out form back to the MUZIKER store where the purchase has been made. Customers, who purchased their products in one of our online stores can send the goods together with the filled out form to the following address:
Trnavská cesta 29
Športová Hala Pasienky
831 04 Bratislava 3
Who pays for shipping?
You are entitled to a reimbursement of
the necessary transport expenses incurred when returning the goods to
us. You must provide a proof of payment (an invoice) for such services. Transport costs related to settling a claim towards the customer are covered by MUZIKER.
Returning the goods under the warranty
When sending back the goods, please, pack them with care. We do not recommend using a postal service to return the goods. Muziker shall not be liable for damages arising during transportation. Please, do not use cash on delivery service. We are not able to accept such parcels.
Processing a claim
We will process your claim immediately and no later than within 3 business days (complicated cases). This period does not include the time necessary for a professional assessment of the claim by one of our experts which would be required for the type of product being assessed. If the claim has been authorized, we will send you a written confirmation of acceptance of your claim with all the necessary details (authorization date, subject of claim, preferred way of settling the claim) to your e-mail address. The claim will then be settled without undue delay and no later than within 30-calendar days from the date we receive the goods under complaint, unless otherwise agreed upon in writing. You can contact our Warranty Repair Center any time during our opening hours.
Authorized service will send the repaired or replaced goods (depending on a defect identified) back to your postal address or to the place where the claim had been submitted. You can check the status of your claim any time by
contacting our Customer Center.